FAQ
Shipping Costs
Q: How much does shipping cost within Australia?
A: Shipping is free on all orders within Australia.
Q: Are there any hidden fees at checkout?
A: No, all costs are transparently displayed at checkout, ensuring no hidden fees.
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1 business day, Monday to Friday.
Q: What is the cut-off time for placing an order?
A: Orders placed at 5:00 PM (AEST) will be processed the same day.
Q: When are weekend orders processed?
A: Orders placed on weekends will be processed on the next business day.
Transit Time
Q: How long does delivery take?
A: Estimated delivery time is 1-3 business days.
Q: On which days do you ship orders?
A: Shipments occur from Monday to Saturday.
Returns and Refunds
Q: Can I return a product if I change my mind?
A: Yes, customers in Australia can cancel their purchase and return the product within 30 days of receipt without providing a reason.
Q: How do I initiate a return?
A: To initiate a return, contact our customer service at info@wystra-house.com with your order number and a detailed reason for the return.
Q: What happens after I request a return?
A: Once your return request is reviewed, we will send you detailed instructions and, if applicable, a prepaid shipping label.
Q: Who covers the return shipping costs?
A: For defective products (e.g., incorrect, damaged, or faulty items), return shipping is free of charge.
Q: How should I package the returned items?
A:
- Safely pack the item in its original packaging with all tags and labels attached.
- Include the return authorization form and any supporting documents or images.
- Print and attach the provided return label.
Payments and Currency
Q: What payment methods do you accept?
A: We accept secure payments via PayPal for a fast and trusted checkout experience.
Q: In which currency are transactions processed?
A: All transactions are processed in Australian Dollars (AUD$).
For any other inquiries, feel free to contact us at info@wystra-house.com.
Thank you for shopping with Wystra House!
Store Name: Wystra House
Address: 56 Hamilton Ave, Warradale SA 5046, Australia
Email: info@wystra-house.com
Opening Hours:
Monday to Friday - 9:00 AM to 6:00 PM Australian Eastern Daylight Time (AEST)
We aim to respond to all inquiries within 24 to 48 hours.